Your Privacy and Security

At PCD, we have the utmost respect for your privacy. We recognize that many of the people who come to our website are customers of our catalog. We respect each of our customer's privacy no matter which way you choose to purchase from us.

Currently, we do not share email addresses of our customers with anyone. If, in the future, we find opportunities we think may be of interest to you, we will ask your permission (allowing you to "opt-in") before we will share your email address.

Like most catalog companies, we do share the names and street addresses of our customers with other companies with offers we think will be of interest to you. We have found that most of you enjoy this service. For those of you who do not wish us to share your name and address, please either send an email to NoOtherCatalogs@cutlery.com or call us at 1-800-859-6994. Please be sure to give us your name, address and customer number (if you have one).

By visiting cutlery.com, you are accepting the terms and practices described in this privacy policy. In the future, we may need to update this privacy statement, so please review it as often as you visit our site.

Business Reorganizations and Transfers

As is generally the case with direct marketers, Professional Cutlery Direct LLC's most important asset is our customer list and information about our customers' purchases from us. Should the company be reorganized, sold, or merged with another company, information about our customers would most likely be transferred to the new entity.

Our Use of Cookies

Like other e-commerce sites, we use cookies to enable our shopping basket and checkout technology to work for you. Our cookie is an exceptionally small file on your hard drive that contains a date and time stamp as well as an identifier for us to know that it is our cookie (and not that of another site). No personal information about you is stored in your cookie. Each time you add something to your shopping basket, the cookie tells us that the item goes to your shopping basket and not to the basket of someone else who may be shopping at our site at the same time you are.

We also use the cookie to help support you and troubleshoot any problem areas of our site as well as for tracking purposes.

If you choose to turn cookies off, we cannot guarantee that your shopping experience will function as intended. Some of you may have cookies turned off and may be unaware of this. If you are having problems with cookies or any other functionality on our site, please feel free to send an email to webmaster@cutlery.com.

Automatic Information Collected by Us

Whenever you visit our Web site, we may collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; as well as the pages and or products you viewed or searched for.

We may employ other companies to provide similar marketing services on our behalf. With our approval, these third parties may also place cookies for analysis purposes. These third-party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third-party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our site, pages visited, the product(s) purchased, and the amount spent; these companies will not have access to information that will allow them to personally identify you.

Security Statement

We use the highest level of encryption technology available in the US domestic market today (128 bit). We are "authenticated" by Verisign. We distribute our site across multiple servers for purposes of speed and performance. You may notice that the URL (website address) changes from cutlery.com to shopping.cutlery.com as you shop on our site. These are our two servers. Both servers are part of Professional Cutlery Direct's website, as verified by Verisign.

The entire ordering process is highly secure and encrypted as denoted by the padlock (Internet Explorer), the key (Netscape Navigator) and/or the https:// at the start of the URL (website address). This prevents your information from being intercepted by anyone but us.

On the final confirmation screen of your order, you will notice that we've masked all but the last 4 digits of your credit card number, for your additional protection.

We hope you will enjoy your experience at our website,

PCD Management and the PCD Web Team